Shipping Policy

SHIPPING POLICY

Q. Where do you deliver?

We are happy to deliver our products wherever you are in the world. Please select your country of residence from the drop down menu, when prompted at the checkout.

UK Postage Prices & Options

We currently offer 2 types of postage for UK mainland deliveries. Please note that sometimes the weight or value of your order may restrict the type of delivery available.

Order Value (£)	TNT standard delivery	TNT Next Day
£0 - £15.00	£5.75	£10.25
£15.01 - £50.00	£5.75	£10.25
£50.01 - £100.00	£6.50	£10.25
£100.00 or more	£6.50	£10.25

TNT deliveries offer a trackable service and the details for expected delivery will be included in your despatch email along with the consignment number and a link to an online tracking page, allowing you to keep an eye on its where-abouts.

Over Seas Postage Prices & Options

All Articles Sent by TNT Express	EU Countries	Rest Europe	CHINA ASIA	REST OF WORLD
	£30.00	£35	£65.00	£80.00

All Articles

Sent by TNT

Express

Countries

Rest

Europe

CHINA

ASIA

REST OF

WORLD

£30.00

£35

£65.00

£80.00

Q. What is your return policy?

Full price items

Here at Dom&Ruby we want you to be completely satisfied with your purchase. If you’re not happy with your product for any reason, it can be returned for a refund or an exchange.
You have up to 14 days after purchase to return your full price order, however we insist that the products must be returned unused and have their swing tags and washing instructions intact.

Reduced items

These must be returned within 14 days. All items must be returned unused and have their swing tags and washing instructions intact.

Discounts & Promotions

If you are returning goods that you bought using a discount or promotion offer, we will adjust the refund accordingly if you fall below the discount/offer threshold, as that discount or promotion offer will no longer apply. All items must be returned unused and have their swing tags and washing instructions intact.

The value of your goods will be refunded in full excluding your original postage costs.
This does not affect your statutory rights as a consumer. Please note that we are not responsible for return postage costs other than for damaged, faulty or incorrect goods. If this is the case, please contact us before returning items.

Q. What’s the best way to send my returned goods back?

When returning any goods to us, we recommend that you send returns by recorded delivery and that you keep proof of posting, as we cannot be held responsible for packages that fail to reach us. Please check with the post office that your parcel is adequately insured against loss or damage.

If you are returning an item from overseas, please ensure that the postage is paid in full and the postal docket is ticked as ‘Returned Goods’ to avoid an import duty levy from HM Customs & Revenue for which we will not be liable

Q. What happens if my goods arrive damaged, faulty or incorrect?

If you receive damaged, faulty or incorrect items, please contact us and explain the situation so we can esolve what is the best course of action. . We will do our utmost to resolve the issue quickly and with as little inconvenience to you as possible. We will be happy to exchange them for the same items within 14 days of the date of despatch. If you would prefer a refund, then the value of damaged, faulty or incorrect goods will be refunded in full.

Q What happens if I don’t like the items or they do not fit?

No problem, just send them back to us within 14 days and depending on your preferences and our stock levels, we can either exchange it or give you a full refund if you return within our terms and conditions.

Please complete the "Returns" form which is printed on the back of your invoice/delivery note, or include a letter with your name and address (and the details of the purchaser if different), stating whether you would like a refund or an exchange (with the new style, size and colour).

Q. Do I have to pay for postage if I want to return or exchange an item?

Yes, you will have to pay for return postage unless you have received an item which is damaged, faulty or incorrect – in which case please contact us so that we can arrange to have the item collected. However, we will happily exchange items for a different size or style with no additional postage costs.